Our Five Stage COVID-19 Procedure

01/01/2022 | Patient Resources

At Alaska Hearing & Tinnitus Center (AHTC), our number one priority is to ensure our patients’ health and well-being; our community during the global crisis must continue to follow our easy 5 stage guide to protect yourself and the most vulnerable people in the local area.

To stay up to date with the latest CDC government guidelines in your county, please use the CDC tool below.

Since the outbreak of Covid-19, we at AHTC have implemented a 5 stage procedure to reassure all visitors and ensure that our patients and local population continue to live full, healthy, happy lives.

Alaska Hearing & Tinnitus Center, Our 5 Stage – Step by Step Guide

Stage 1. Hand Wash On Arrival

We’re positive that by now, everyone is carrying an army platoon supply worth of sanitizer; however, every one upon arrival at our centers must approach our check-in desk and use the hand sanitizer provided. A quick squirt in the hands and a thorough rub in, and that’s it, your hands are sanitized.

Stage 2. Patient Health Check Before Arrival

All guests and patients are being asked to review our “safety criteria” before attending our premises. We must insist that you don’t attend if you are suffering from any of the following, a fever running at 100.4 or above, a cough, runny nose, or shortness of breath.

If, for instance, you find yourself suffering from any one of these ailments, we kindly insist you reschedule your appointment; contact us here. And someone will be in immediate contact with you.

Our strict guidelines also insist that you reschedule your appointment. If you have been in contact with anyone who has been diagnosed with Coronavirus, contact us for advice on how best to reschedule your appointment following that situation.

Stage 3. Thorough Cleaning Between Appointments

To reassure all visitors and patients, we have increased the time between each appointment, providing us with additional time to sanitize all surfaces thoroughly. This ensures that all patients are stepping into a sterile and safe environment.

From the patient’s chair, headphones, right down to pens, all our equipment will be thoroughly sterilized before each appointment.

At Alaska Hearing & Tinnitus Center, your health and wellbeing will always be our number one priority.

Stage 4. TeleAudiology & Curbside Appointments

We understand that as a result of the current global crisis, our patients are looking at ways of minimizing any unnecessary risks to themselves or their families.

Luckily, we at AHTC have been offering TeleAudiology appointments to all our patients since 2018. Thanks to our exclusive service, our patients can receive the same level of AHTC care and attention, but from the comfort and safety of their own home.

Using easily accessible technology (smartphone, tablet, home computer, etc.), you can video connect with one of our expert staff, and we will assist you, can remotely adjust your devices, or carry out a variety of tests, all from the safety of your own home.

We were pleased to launch curbside appointments in 2020; our convenient and helpful service can solve many issues regarding hearing instruments, supplies, and offer repair pickups. Still, more importantly, it means one less concern for you, our patient.

To request a TeleAudiology Appointment or for further information regarding Curbside, Appointments Contact Us here.

Stage 5. Call Us

If you need help, face any challenges, or require professional assistance during these challenging times, please call us before visiting, as it’s likely that you could be turned away by our step by step guide.

However, our phone lines are always available, we are happy to take your call, and we aim to help you in every way we can.

To contact us at Alaska Hearing and Tinnitus Center, call (907) 522-4357.

You can also contact us via fax at (907) 522-5631.

Why not visit our website for more information.

To our patients…

Caring for our patients’ health is our number one priority, and our step by step guide is to increase the safety of every patient and staff member in attendance at AHTC.

At Alaska Hearing and Tinnitus Center, we are taking every precaution necessary and following current Government guidelines to ensure our patients, employees, and visitors’ continued health. For that reason, all members of staff will be wearing PPE at all times. As a result, we must insist that all visitors and patients wear masks before entering our center and respect social distancing guidelines when inside.

To request a callback or to find out more information, contact us here.

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Dr. Emily E McMahan

Dr. McMahan attended the University of Cincinnati where she received her Bachelor of Science degree in Communication Sciences and Disorders in 2009. She furthered her professional education by obtaining her Doctorate of Audiology from Salus University in Philadelphia in 2013. She completed her residency in Anchorage and has been applying her expertise to her patients in the Pacific Northwest for several years. Whether you need hearing testing, hearing aids, or assistance with managing tinnitus in your daily lives, Dr. McMahan is qualified to assist you!

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