Telehealth
The First Audiologists in Alaska to Introduce Innovative Tele Audiology
We understand that getting to our office for a hearing care appointment isn’t as simple as hopping in the truck, riding the snowmobile, or hooking up the dogs to the sled.
Because of Alaska’s unique geographical features, enormous size, and sometimes impassable roads, Alaska Hearing made the decision to provide a teleaudiology service to our patients long before the COVID-19 lockdowns made it necessary.
Tele Audiology provides a way for you to connect with our hearing care professionals for continuing hearing care and technical support for hearing instruments from wherever you happen to be.
Using the video camera on your smartphone, tablet, laptop, or desktop device, you can have a face-to-face consultation with your hearing care provider without having to come in for an office visit.
Although many offices in the lower 48 set up the service in compliance with COVID-19 social distancing restrictions, we set up our service in 2018 in response to the unique challenges our patients often have to overcome in order to make it in for an office visit. Our patients have come to rely on receiving the same high-level hearing care from our teleaudiology appointments as they get whenever they can make it in.
Five Easy Steps of a Tele Audiology Consultation
Scheduling a teleaudiology appointment is as easy as setting up an in-office appointment, if not easier. There are just four simple steps involved in the teleaudiology consultation process.
1. Fill Out Our “Schedule A Tele-Audiology Consultation” Form
Once you fill out and submit the form, Alaska Hearing’s patient care specialist will contact you and assist you with setting a date and time for your appointment.
2. Receive A Confirmation Email
Once we’ve agreed upon a date and time, we’ll send you a confirmation email. This email contains your appointment confirmation as well as critical information regarding the setup and testing of the camera and microphone on your device. It will also include the link you will use to connect when the time for your appointment arrives.
3. Connect With Our Team
After clicking on the provided link on the agreed-upon date and time, you will connect live via video conferencing to one of our hearing professionals for a face-to-face consultation.
4. Troubleshooting Advice for Current Patients
Existing patients can also take advantage of our teleaudiology service for face-to-face device troubleshooting, remote device programming assistance, or to have your questions answered by your hearing care provider just as if you were sitting in one of our examination rooms or offices.
Schedule a 15-Minute
Consultation
Whether you are a new or an existing patient, our teleaudiology service is a convenient way we continue to provide our community with the healthy, high-quality, and independent lifestyle that comes with top-level hearing care.
Whether for concerns about safety or because getting to our office represents a significant challenge, you can take advantage of the same level of care from our teleaudiology service as an in-office appointment. Just submit our “Schedule a Tele Audiology Appointment” form and we’ll help you get set up for your appointment.
Complete the form below and we will contact you to discuss how we will be able to assist you
Patient Stories
"I enjoy so many more activities than before"
“I realized there may be a hearing challenge when I started asking for the hearing impaired headphones at the movie theater. I told myself it was to drown out the other people around me, but it was because I couldn’t hear clearly enough to make out the dialogue."
Becki G
“I’m very satisfied with the care and service Alaska Hearing provide”
“My hearing loss came in two stages. I lost the hearing in one ear due to the mumps at age 12. So I have had single-sided deafness since then. As I got older, I began to lose the hearing in my “good” ear. I have lost some of the higher frequencies. It became difficult to hear certain people speaking and I could see everyone else could hear them fine."
Larry S
"The staff at Alaska Hearing were very friendly and concerned that I understood everything they explained"
“I first thought that I may have a hearing loss when I had to have people repeat what they were saying to me. I didn’t really have any concerns prior to my appointment, as my father wore hearing aids, but I wondered what people would think about me wearing hearing aids."
Sue B
"Doctor McMahan was so kind and made us all feel very comfortable, safe, and cared for"
“My son is autistic and I was worried about how he would respond to being tested. I was very pleased with our first appointment. Doctor McMahan was so kind and patient. She got on our son’s level, explained everything calmly to him, and made us all feel very comfortable, safe, and cared for."
Cal K
“With my hearing aids, I can hear my grandkids, and my wife is a very happy woman”
“I pretty much have had ringing in my ears my whole life. I have always struggled and normally had to be looking at a person to read their lips if I was going to understand a conversation. In large groups, it was useless to try and carry on a conversation. Before my appointment, the cost of hearing aids was a real fear for me."
Joseph L
“My quality of life has drastically improved since purchasing my hearing devices”
“I was 14 or 15 years old and a teacher noticed that I was falling behind in the class discussion. She requested a hearing test and I was informed that I have a significant loss. This was devastating news for a person to receive. Before my appointment at Alaska Hearing, I was afraid I was not going to be able to get the help I needed and that cost would be more than I could afford."
Ryan H
“Now that I can hear, I am not embarrassed to get into a conversation, nor an argument, nor a discussion”
“[My hearing loss] was not immediate, but as time went on, I could tell I wasn’t hearing enough. I became less outgoing. I was in a shell. Less a part of the group. I had originally gone to a discount seller and that’s what I got, a discount set of hearing aids. At my first appointment, I was very impressed and assured they would be doing a good job."
Ronald
“I have much less ringing and I’m able to concentrate more”
“I became concerned about my hearing due to ringing in the ears. I found a comfortable setting and exceptional staff at Alaska Hearing. Now, I have much less ringing and I’m able to concentrate more. It’s a great place to go.”
James
“With my hearing aids, I can hear my family, I can hear better at work, and I feel overall less stressed!”
“I was ashamed I needed help. I am young compared to everyone else I know who wears hearing aids. Before my appointment at Alaska Hearing, I thought I would be pressured into hearing aids. I thought they would be large and noticeable."
CJW
“A hearing test is the start of reconnecting with your world”
“I suspected I might have a hearing loss when I could hear the coffee pot beep in my right ear but not my left ear. Before coming to Alaska Hearing, my biggest concern was price point value. Yes, hearing aids are as expensive as a mid-range laptop, but the benefits are worth it."
Steve M
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